Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation.
cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Features: - Identify your staffing needs for each period throughout the day.
The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.
Develop high performance, automatic bar code recognition applications, in VB, C++ or Delphi, to rapidly and accurately read the barcodes from scanned images (TIFF, JPG, color and grayscale) of Driver Licenses and ID Cards, in accordance with AAMVA an