Hardware Inspector Service Desk 1.0

Hardware Inspector Service Desk 1.0
Publisher: Database Harbor Software Date added: 01 September, 2009
License: Shareware Size: 6.7 MB
Price: $129.00
Editor rating: 5 Stars

Web-interface for user-supporter communication. User self registration, email notifications, control of request processing, responsibility auto delegation, attachments, etc. Extension for Hardware Inspector and Hardware Inspector Client/Server.

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Description:

Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.

Tags: Service Desk, Helpdesk, Service Requests, Tickets, Incident Management
Platforms: 2000 , 2003 , Windows Vista , Windows2000 , Windows2003 , XP , WinXP
Requirements: Not specified
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Hardware Inspector Client/Server is indispensable for computer inventory and most helpful for managing any equipment. Hardware Inspector Client/Server is indispensable for computer inventory and most helpful for managing any equipment. Network administrators, IT department managers - the list of specialists who can profit from the solution can go on and on.

IT management software Hardware Inspector Client/Server is in high demand by System Administrators, IT managers and Service Desk staff. Global database for all branch offices. Computer hardware and software inventory. Flexible access permission. Customizable reports.

Computer inventory software for IT automation Hardware Inspector is a premium solution for computer hardware and software inventory. It is in high demand by System Administrators and IT managers. Multi-featured and reliable, Hardware Inspector reaches new heights in IT automation.

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