LBE Desktop Helpdesk 186

Publisher:	Leigh Business Enterprises Ltd.	Date added:	09 February, 2011
License:	Shareware	Size:	4.4 MB
Price:	$900.00
Editor rating:

Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.

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Description:

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

Tags:	Call Tracking, Issue Tracking, Customer Service, Call Center, Problem Resolution, Customer Support, Helpdesk System, Help Desk System, Helpdesk Software, Help Desk Software, Helpdesk, Help Desk
Platforms:	Windows , Windows2000 , Windows2003 , WinME , 2000 , 2003 , 95/98 , Win95 , Win98 , WinNT 3.x , WinNT 4.x , XP , Win7 x32 , Win7 , Windows Vista , WinXP
Requirements:	25 MB Hard disk space, Javascript enabled browser

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