ManageEngine ServiceDesk Plus 7.5

ManageEngine ServiceDesk Plus 7.5
Publisher: ZOHO Corp. Date added: 18 June, 2009
License: Freeware Size: 43.0 MB
Editor rating: 5 Stars

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmtknowledge mgmt functionalities. ITIL ready version is also available

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POscompleted purchases. It also provides import of requestersassets from .csv filesuser satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalitiesmore.
Incident mgmt, Problem mgmt, Change mgmtCMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.

Tags: Help Desk, Itil Help Desk, Itil, Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, Sla Management, Contract Management, Purchase Order Management, Knowledge Base, Inventory Management
Platforms: Linux , Windows2000 , Windows2003 , 2000 , 2003 , XP , WinXP
Requirements: P III 1Ghz and above, 256 MB RAM

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