Web Tracks is Help Desk Software, PC Inventory Software, Asset Management Software, and Purchasing Software all in one. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, and more.
Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests.
Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets.
Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.
When you run the computer audit the program automatically creates or updates computer records in your database.
Web Tracks also provides an easy way to track software assets such as CD's, downloaded programs, Open License Agreements etc.
CTG Network Manager is our IT Network Management Software that provides any IT Department with the ability to track all aspects of an IT assets life cycle from purchase, to deployment, inventory, software management, status monitoring, incidents, etc
Lansweeper is an agentless Asset Management solution that can scan any network setup. Get a full hardware/software inventory to achieve full compliance, automatically deploy software and run command lines, integrate active directory …
Install in minutes and keep track of customers and their support requests. ProActive Customer Support makes it easy to record, update and report on your customer support activitiesy. Give your boss reports that document your efforts.
Check in/out your assets to personnel and always know who to call to get an asset back. Get notified when an asset is overdue. Create reservations so you will not check out an asset accidentally when it should be kept in store for someone else.
Easy PC audit, Mac, Linux and FreeBSD audit, reporting and software licenses management. No exhausting preparations are needed to get your PC audit up and running: just install program on one computer and that's it - you're good to go.
Never lose track of your assets again - with Asset Manager 2014, you can print barcode labels for your assets and check them in/out to employees. Attach Owner's Manuals, service logs, and more to maintain a complete history for each of your assets.
Radmin is fast remote control software for secure access to remote computer via Internet or LAN in multiple modes: view remote desktop, control remote PC's keyboard and mouse, file transfer, telnet, remote turn on/off, text and voice chat.
Quick and easy database administration, natively supports MSSQL,MySQL,SQLite,Postgre SQL,MS Access,EffiProz. Main features: Manage database schema and data. Export and import, can be saved as job and scheduled. Query builder. Synchronize databases.