Customer Support Software
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The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets. Similarly, companies can create a private online knowledgebase to share and maximize employee knowledge. The private...

Author: Sameer Bhatia   Category: Customer Support Software   License: demo   Size: 14.6 KB

You can use contractor software to manage projects and interact with customers online. The software will enable a contractor to better communicate with their clients. It will enable everyone to be more informed and on the same page. A contractor can post each task along the way to the finished project. Each task has a start and estimated...

Author:   Category: Customer Support Software   License: freeware

iSupportCenter is a multiplatform and feature rich web based Help Desk and Customer Support System that strengthens relationships between company and its community of customers. iSupportCenter is developed with PHP, mySQL, Smarty, vDaemon. Language: PHP

Author: Isupportcenter   Category: Customer Support Software   License: freeware

phpticket is a ticketing system written in PHP, backed up by a MySQL database. Its purpose is to provide helpdesks/staffs with an easy "to do" application for keeping track of what needs to be done. The interface is kept fairly simple and easy to use. The code is licensed under GPL. Language: PHP

Author:   Category: Customer Support Software   License: freeware

WebHelp is a complete Customer Relationship Management system (CRM), that's to say a platform that allows site owners to real-time communicate with visitors into their site. Language: PHP

Author: Webhelp   Category: Customer Support Software   License: freeware

EZ-Ticket is a PHP/SQL web based Ticket system, built with SIMPLICITY in mind. Unlike other ticket systems, this ticket system has the same functionality that other ticket systems have, without all the complexity, making it's use efficient and effective. Language: PHP

Author: Ezt   Category: Customer Support Software   License: freeware

Issue-Tracker is a support issue tracking system written in PHP, with option of either a PostgreSQL of MySQL backend. The system is designed to be user friendly, and uses a simple modular API to make addition of new modules or features very easy.Issue-Tracker also includes many features that will allow customer/technical support organizations to...

Author: Issue-tracker   Category: Customer Support Software   License: freeware

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments...

Author:   Category: Customer Support Software   License: freeware

epesi BIM is a web based application to store, organize and share information related to your business. The basic package includes Customer Relationship Management (CRM) modules which are centered around companies, not contacts. Because epesi BIM has modular architecture we were able to create with it a warehouse management system, a sales...

Author: Epesi   Category: Customer Support Software   License: freeware

Suptrac is an Open Source trouble ticket tracking and management system built on the L.A.M.P (Linux Apache MySQL PHP) stack. It allows IT professionals to manage customer calls and issues more effectively through the use of queues and prioritization mechanisms.It also allows customers to submit, update, and check the progress of their...

Author: Suptrac   Category: Customer Support Software   License: freeware

Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.Features: - Addition of a new reports - Update reports - 6 levels of report status...

Author: Cstool   Category: Customer Support Software   License: freeware

Open2Support is an opensource Support system written in PHP with IRCG and PEAR:DB. It also has an internalization system. Also, you can call visitors and send html messages to them. Language: PHP

Author: Open2support   Category: Customer Support Software   License: freeware

SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging. Language: PHP

Author: Smoothop   Category: Customer Support Software   License: freeware

A nice looking online cusotmer support script using php, mysql, flash to operate. It allows the visitors to wait for a representative to answer a question, but after some while if you are offline, customer can send you an email. Language: PHP

Author: Phponline   Category: Customer Support Software   License: freeware

Bluetail Ticket Tracker (BTT) is a system for creating, storing and keeping track of tickets. A ticket describes an issue of some sort.The users of BTT are divided in four different user categories: Staff, Friend, Customer and Anonymous. The access to the data stored in BTT can be tailored for the Friend, Customer and Anonymous groups, while the...

Author: Btt   Category: Customer Support Software   License: freeware

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