123 Live Help Linux Server Software 4.2

123 Live Help Linux Server Software 4.2
Publisher: TopCMM Software Corp. Date added: 05 December, 2012
License: Freeware Size: 56.0 MB

With the 123-live-help (V_4.

Description:

With the 123-live-help (V_4.2), The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded.123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.Features:*advertisement module gives your product more opportunities to be learned by your customers*Remote controller of 123livehelp via MSNA remote controller and monitor of the live chat conversation*Proactive Chat InvitationsThe staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors won't have to click any chat button on the webpage. What's more, the invitation won't be blocked by pop-up killer.*Client Choose Staff.Client can request help from a very staff, which is more friendly to a returned customer.*Real-time Text Chat & Optional Video Chat for StaffThe java server enables instant chat.*Web-based Client123LiveHelp flash client loads fast and end users don't need to download any plug-ins to chat with staff.*Visitors Waiting in Queue*Chat Transferfrom one staff to another.*Canned Answers*Auto-detect and display language.*New APIAdmin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.*Multiple Chat RequestsOne agent can chat with multiple clients.*Chat Search More Powerful*Custom UICustomizable client interface,and skin collection.*Integrate External Database*Auto-detect User DetailsAuto-detect extensive visitors information including IP address and country.*Backend Monitor*Department Management*Chat logs sent to email

Tags: Live Support, Live Support Software, Live Help, Live Customer Support Software, Online Customer Support Software, Live Chat Support, Customer Online Support, Online Sales Software, Live Chat, Live Person, Click To Support
Platforms: Linux , Linux Console , Linux GPL , Linux Gnome , Linux Open Source
Requirements: Not specified
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